Pricing

One price. No resolution meter.

Per agent, per month. AI included. Nobody gets billed for a robot talking to their customers, because it doesn't.

Goodcomms

$29 /agent/mo

Everything. There is only one plan.

Chat widget and email, in and out
AI drafting, summaries, past-answer recall
Your sending domain, threading, attachments
Notes, tags, saved replies, search
Unlimited conversations and history
Encrypted backups, every six hours

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What isn't on the bill

Most of what a helpdesk charges extra for is a lever, not a feature. Here are the ones we do not pull.

Per AI resolution

Pays a vendor more the less you talk to your customers.
Per conversation, contact or message

Growing should not feel like a bill arriving.
A tier to unlock the email inbox

It is a support tool. Email is not an upsell.
A tier to unlock the AI

The drafting is the product, not the add-on.
An annual contract

Monthly. Leave when it stops earning its place.
Onboarding and migration fees

We do it with you. We want to watch someone use it.

What counts as an agent

Anyone who can send a reply. A founder who dips in on a Friday counts once. Contacts, conversations, messages and read-only seats are free.

Why it's this cheap

We are not selling you a robot.

Charge per resolution and you need the AI to answer as many customers as possible. That is not a pricing model. It is a direction, and every decision downstream of it points away from your customers reaching a person.

Ours runs on the agent's side, bounded by how fast a human reads. That is why the number can be $29 and stay there.

Side by side

The same job, without the second meter.

	Goodcomms	Typical helpdesk
Per agent, per month	$29	$25 – $132
Extra fee per AI resolution	—
AI included, with no usage meter		—
The AI answers your customer directly	—
Lowest price needs annual billing	—
Every plan priced on the page		—

Read off the published pricing pages of Intercom, Zendesk and Help Scout on August 27, 2026. The detail, with sources, is on Intercom, Zendesk and Help Scout.

Before you ask

Is there a free trial?

We set you up by hand. You do not pay until your support actually runs on it. If it is not working after two weeks, we would rather you left than paid.

Do I pay extra for the AI?

No. Drafting, summaries and recall are in the $29. No meter, no credit pack.

What if I have twenty agents?

Then it is $580 a month and we should talk. At that size we want to understand your volume first.

Can I move my history in?

Tell us what you use now. We do the import with you, at no charge.

What happens if you go away?

Standard Postgres. Dump it whenever you like. That is the honest version of a continuity guarantee from a small team.

Stop paying enterprise prices to keep customers away from your team.

We onboard a few teams at a time, by hand.

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