Customer support software
AI for the person answering. Never for the person asking.
Your customers always get a person. That person gets an AI that has read every conversation you have ever had. $29 an agent. Nothing per resolution.
Set up in an afternoon. We do the move with you.
The bet
Everyone automated the wrong half.
Everyone automated the talking. Talking was never the expensive part.
The expensive part is the scrolling back. The searching. The "didn't we fix this in March". The fourth explanation of the same thing today.
We automated that instead. Nobody ever wanted the talking taken away.
Instant recall
Every answer your team has ever given, next to the reply box. Not in a tab you have to remember to open.
Catch up in seconds
Forty messages, three handoffs, one angry Friday. Summed up before you type a word.
A real draft
Not a template. A reply in your voice that cites its sources and stops where a judgement call starts.
What it reads first
A draft is only as good as its context.
So the model gets what a new hire takes six months to learn. Keys and credentials are scrubbed before anything leaves the server.
- Every conversation you've resolved Ranked by fit and recency. A weak match gets dropped, not stretched.
- What your own app knows about them Plan, seats, last invoice. Whatever you already send us.
- How your team actually writes Sampled from real replies, so a draft sounds like your team.
- Your help docs So answers cite a page, and you learn when a doc is wrong. soon
- Your codebase A diagnosis instead of a guess. soon
draft · not sent
Hi Dana — I can see the change on our side. The eleven seats were marked inactive rather than removed, and inactive still bills. I've corrected it, and your seat count will read eleven fewer on a refresh. ‹whether to credit the April charge is your call — say the word›
A person edits this and sends it. Nothing leaves without them.
Where the line is
One rule. Four places.
Not a setting. A database constraint, a missing enum value, and a test that fails the build. There is no send-as-is button to find.
What it does
- Reads the thread and tells you what happened
- Finds the answer you already gave, and cites it
- Drafts in your voice, stops where judgement starts
- Flags what you still owe the customer
- Scrubs secrets before anything leaves
What it never does
- Send a message to your customer
- Answer first, escalate later
- Deflect anyone to protect a metric
- Charge you per resolution
- Pretend to be a person
For the person writing back
The end of the fourth explanation.
A draft turns up looking like a draft. Send stays disabled until you edit it. Not a word-count hurdle. It stops at the one call a machine has no business making, and leaves that to you.
That is the whole trick. The boring ninety percent is done. The ten percent that needs you is what you are left holding.
For the person writing in
One bubble. One person. No maze.
No bot triage. No deflection. No confidence score deciding whether you deserve a person today.
Email works the same way. Write to the support address, get a conversation. Reply to the answer, it threads back in. Screenshots and all.
Against the incumbent
Flat price. Opposite direction.
Support tools priced themselves like enterprise software. Then they spent the money making it harder to reach a human.
Several now bill per AI resolution. They earn more the less you talk to your own customers. We think that is backwards.
| Goodcomms | Typical helpdesk | |
|---|---|---|
| The AI answers your customer directly | — | |
| Extra fee per AI resolution | — | |
| AI included, with no usage meter | — | |
| Lowest price needs annual billing | — | |
| Plans to choose between | One | Three or more |
| Per agent, per month | $29 | $25 – $132 |
Read off the published pricing pages of Intercom, Zendesk and Help Scout on August 27, 2026. The detail, with sources, is on Intercom, Zendesk and Help Scout.
Common questions
Does the AI ever talk to my customers?
How is that different from “human in the loop”?
What happens if I turn the AI off?
Where does my data go?
How long does setup take?
Can I move my history in, and back out?
In plain terms
The short version
- What is it?
- A shared support inbox for small teams. Chat widget and email.
- What does it cost?
- $29 per agent per month. One plan. No resolution fees, no contract, no setup fee.
- What makes it different?
- The AI drafts for your agents and never replies to your customers. No send-as-is button. The rule is a database constraint and a test that fails the build.
- Who is it for?
- Software companies with one to twenty support people, especially where the customers are not technical and react badly to chatbots.
- Who is it not for?
- Teams that want a bot to deflect most of their volume. High-volume ecommerce. Enterprises needing SLAs, SSO and compliance paperwork.
- What are the main alternatives?
- Intercom, Zendesk and Help Scout. All three sell AI that answers your customers, and bill per resolution. We do neither.
Request access
We are onboarding a few teams by hand. Tell us where to reach you.
We'll reply from a person, on Goodcomms. No sequence, no drip, no demo booking form.