Comparison

Goodcomms vs Help Scout

The closest thing to a fair fight on this site. Help Scout is a good product built by people who also think support should feel human. The disagreement is narrow, and it is about which side the AI works for.

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The short version

What it comes down to

Standard is $25 per user a month, below our $29, and there is a real free plan for five users. We have neither and will not pretend otherwise.

AI Answers is an add-on at $0.75 per resolution. Like everyone else's, it answers your customer.

So the question is not price. It is whether you want AI that talks to your customers for $0.75 a go, or AI that makes your people faster for nothing.

	Goodcomms	Help Scout
Free plan	—	Yes, 5 users
Entry paid plan, per user / month	$29	$25 (Standard)
Top plan, per user / month	$29	$75 (Pro)
Extra fee per AI resolution	—	$0.75
The AI answers your customer directly	—
Built-in help centre	—

Read off Help Scout's own pricing page on August 27, 2026. Prices change and ours is the only one we control — check theirs before you decide anything.

Where the real difference is

Which side the AI works for

Help Scout got the tone right years before anyone else. If you are happy there, this page is not trying to move you. The one thing we do differently is refuse to let the model send, enforced by a database constraint rather than a setting. If that distinction does not matter to you, they are a fine choice.

How we enforce that, in four places →

In fairness

What Help Scout is better at

A real free plan. Five users, which is more than we offer anyone
Cheaper at the entry tier. $25 against our $29
A built-in help centre, which we deliberately do not have
Ten years of maturity we cannot claim

Honestly

Whether you should move

Switch if

You want AI on the agent's side, not the customer's
The per-resolution add-on is adding up
You want the rule enforced in the schema, not a settings page

Stay where you are if

You need the help centre in the same product
The free plan is doing the job. Stay on it until it is not

Questions we get

Help Scout is cheaper. Why are you telling me that?

You would find out in ninety seconds and then wonder what else we shaded. They are $25 to our $29, and they have a free plan we do not.

So what do I actually get for the extra $4?

Drafting, summaries and recall with no per-resolution meter. Use their AI Answers twice a day and we are cheaper by a distance.

Your customers get a person. Your people get their afternoon back.

We're onboarding a small number of teams by hand, and we'll do the migration with you.

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